ISO/TC 299

Project No.ISO 31101:2023
Title<p class="MsoBodyText"><span lang="EN-GB">This document specifies the requirements of safety management systems for application services provided by service robots [application service safety management system (hereafter ASSMS)] that an application service provider can use for the safety of its users and its third parties when it provides application service in unstructured human spaces with trained and untrained persons (e.g. giving directions for visitors in airport or shopping mall, carrying goods to patients in hospital, delivering food to customers in restaurant.)</span></p> <p class="MsoBodyText"><span lang="EN-GB">This document is applicable to any organization that wishes to:</span></p> <p class="ListNumber1" style="mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Cambria; mso-bidi-font-family: Cambria;"><span style="mso-list: Ignore;">a)<span style="font: 7.0pt 'Times New Roman';">       </span></span></span><!--[endif]--><span lang="EN-GB">improve safety performance of application services provided by service robots,</span></p> <p class="ListNumber1" style="mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Cambria; mso-bidi-font-family: Cambria;"><span style="mso-list: Ignore;">b)<span style="font: 7.0pt 'Times New Roman';">       </span></span></span><!--[endif]--><span lang="EN-GB">establish, implement, maintain and improve safety management systems for application services provided by service robots,</span></p> <p class="ListNumber1" style="mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Cambria; mso-bidi-font-family: Cambria;"><span style="mso-list: Ignore;">c)<span style="font: 7.0pt 'Times New Roman';">        </span></span></span><!--[endif]--><span lang="EN-GB">assure itself of conformity with its stated application service safety policy, and</span></p> <p class="ListNumber1" style="mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Cambria; mso-bidi-font-family: Cambria;"><span style="mso-list: Ignore;">d)<span style="font: 7.0pt 'Times New Roman';">       </span></span></span><!--[endif]--><span lang="EN-GB">demonstrate conformity with this document.</span></p> <p class="MsoBodyText"><span lang="EN-GB">The requirements of this document can be conformed to by integrating safety management systems for application services provided by service robots into, or making it compatible with, other management systems or processes within the organization.</span></p> <p class="MsoBodyText"><span lang="EN-GB">The requirements of this document can be conformed to by multiple organizations without omission depending on what is done as an organization and safety management.</span></p> <p class="MsoBodyText"><span lang="EN-GB">Although intended for application services provided by service robots, this document can also be applied to services using robots other than service robots.</span></p> <p class="MsoBodyText"><span lang="EN-GB">This document is not intended to be used as a product safety standard.</span></p> <p class="Note"><span lang="EN-GB">NOTE<span style="mso-tab-count: 1;">            </span>There are cases where the safety management systems for application services provided by service robots established in accordance with the requirements of this document cannot apply directly when the service robots to be used, robot systems, contents of service, places of operation, users or so, differ.</span></p>
Registration number (WIID)80886
Scope<p class="MsoBodyText"><span lang="EN-GB">This document specifies the requirements of safety management systems for application services provided by service robots [application service safety management system (hereafter ASSMS)] that an application service provider can use for the safety of its users and its third parties when it provides application service in unstructured human spaces with trained and untrained persons (e.g. giving directions for visitors in airport or shopping mall, carrying goods to patients in hospital, delivering food to customers in restaurant.)</span></p> <p class="MsoBodyText"><span lang="EN-GB">This document is applicable to any organization that wishes to:</span></p> <p class="ListNumber1" style="mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Cambria; mso-bidi-font-family: Cambria;"><span style="mso-list: Ignore;">a)<span style="font: 7.0pt 'Times New Roman';">       </span></span></span><!--[endif]--><span lang="EN-GB">improve safety performance of application services provided by service robots,</span></p> <p class="ListNumber1" style="mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Cambria; mso-bidi-font-family: Cambria;"><span style="mso-list: Ignore;">b)<span style="font: 7.0pt 'Times New Roman';">       </span></span></span><!--[endif]--><span lang="EN-GB">establish, implement, maintain and improve safety management systems for application services provided by service robots,</span></p> <p class="ListNumber1" style="mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Cambria; mso-bidi-font-family: Cambria;"><span style="mso-list: Ignore;">c)<span style="font: 7.0pt 'Times New Roman';">        </span></span></span><!--[endif]--><span lang="EN-GB">assure itself of conformity with its stated application service safety policy, and</span></p> <p class="ListNumber1" style="mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Cambria; mso-bidi-font-family: Cambria;"><span style="mso-list: Ignore;">d)<span style="font: 7.0pt 'Times New Roman';">       </span></span></span><!--[endif]--><span lang="EN-GB">demonstrate conformity with this document.</span></p> <p class="MsoBodyText"><span lang="EN-GB">The requirements of this document can be conformed to by integrating safety management systems for application services provided by service robots into, or making it compatible with, other management systems or processes within the organization.</span></p> <p class="MsoBodyText"><span lang="EN-GB">The requirements of this document can be conformed to by multiple organizations without omission depending on what is done as an organization and safety management.</span></p> <p class="MsoBodyText"><span lang="EN-GB">Although intended for application services provided by service robots, this document can also be applied to services using robots other than service robots.</span></p> <p class="MsoBodyText"><span lang="EN-GB">This document is not intended to be used as a product safety standard.</span></p> <p class="Note"><span lang="EN-GB">NOTE<span style="mso-tab-count: 1;">            </span>There are cases where the safety management systems for application services provided by service robots established in accordance with the requirements of this document cannot apply directly when the service robots to be used, robot systems, contents of service, places of operation, users or so, differ.</span></p>
StatusStandarts spēkā
ICS group03.080.99
25.040.30
03.100.70