This European Standard specifies methods for measuring the end-to-end transit time of the
domestic and crossborder, priority and non-priority, bulk mail, collected, processed and distributed
by postal seNice operators. It considers methods using a representative end-to-end sample of
addressed bulk mail. End-to-end is defined as from the point mail is placed into the
collection/acceptance system under the responsibility of the postal operators, to the final delivery
point under the responsibility of the postal operators.
For the purpose of this European Standard, bulk mail can include all types of addressed bulk mail:
letter mail, direct mail, magazines, and newspapers, unless otherwise indicated. The overall quality
of seNice result should be expressed as the percentage of mail delivered within J + n days end toend
according to the EC postal directive or the percentage of mail delivered by, on or between
expected dates.
The measurement should be in whole days and not be restricted by reference to a specific time of
day for delivery. This quality of seNice indicator does not measure the postal operator's overall
performance in a way which provides direct comparison of postal seNice operators, and does not
include other seNice performance indicators than those related to transit time. In particular this
European Standard does not measure whether the timing of collections meets customers'
requirements.
The European Standard can be used to assess the performance of postal operators for specific
products or seNices at a national level or for an individual or a group of customers.
The European Standard should not be used to assess the overall performance of a group of
products or seNices which have other seNice specifications in terms of transit time expectation.
It specifies a set of requirements for the design of a quality of seNice measurement system for
bulk mail, involving the selection and distribution of test mail sent and received by selected
panellists. The test mail sample design gives the specifications for the mail to be representative of
real mail flows.
This European Standard relates to the measurement of seNices offered to businesses that have
pick ups at their offices or give their mail to postal seNice operators. If a third party agent acts for
the postal operator then the time the mail is handed over to the agent should form part of the
measurement. Where a third party agent acts for the sending customer then the measurement
should be from the point when mail is handed over to the postal operator.
For technical reasons the European Standard may not in all parts be suitable for the measuring of
very small volumes of mail and for operators with limited coverage. It is not applicable for
measuring the end-to-end transit time distribution of single piece mailings which require different
measurement systems. The European Standard EN 13850 has been developed for single piece
priority mail and EN 14508 for single piece non-priority mail.
This European standard includes specifications for the quality control and auditing of the
measurement system. In certain circumstances this European Standard allows a choice between
alternatives or deviations to be made subject to the approval of the regulator. This approval is only
necessary if the product or seNice is within the universal seNice obligation.
Registration number (WIID)
40708
Scope
This European Standard specifies methods for measuring the end-to-end transit time of the
domestic and crossborder, priority and non-priority, bulk mail, collected, processed and distributed
by postal seNice operators. It considers methods using a representative end-to-end sample of
addressed bulk mail. End-to-end is defined as from the point mail is placed into the
collection/acceptance system under the responsibility of the postal operators, to the final delivery
point under the responsibility of the postal operators.
For the purpose of this European Standard, bulk mail can include all types of addressed bulk mail:
letter mail, direct mail, magazines, and newspapers, unless otherwise indicated. The overall quality
of seNice result should be expressed as the percentage of mail delivered within J + n days end toend
according to the EC postal directive or the percentage of mail delivered by, on or between
expected dates.
The measurement should be in whole days and not be restricted by reference to a specific time of
day for delivery. This quality of seNice indicator does not measure the postal operator's overall
performance in a way which provides direct comparison of postal seNice operators, and does not
include other seNice performance indicators than those related to transit time. In particular this
European Standard does not measure whether the timing of collections meets customers'
requirements.
The European Standard can be used to assess the performance of postal operators for specific
products or seNices at a national level or for an individual or a group of customers.
The European Standard should not be used to assess the overall performance of a group of
products or seNices which have other seNice specifications in terms of transit time expectation.
It specifies a set of requirements for the design of a quality of seNice measurement system for
bulk mail, involving the selection and distribution of test mail sent and received by selected
panellists. The test mail sample design gives the specifications for the mail to be representative of
real mail flows.
This European Standard relates to the measurement of seNices offered to businesses that have
pick ups at their offices or give their mail to postal seNice operators. If a third party agent acts for
the postal operator then the time the mail is handed over to the agent should form part of the
measurement. Where a third party agent acts for the sending customer then the measurement
should be from the point when mail is handed over to the postal operator.
For technical reasons the European Standard may not in all parts be suitable for the measuring of
very small volumes of mail and for operators with limited coverage. It is not applicable for
measuring the end-to-end transit time distribution of single piece mailings which require different
measurement systems. The European Standard EN 13850 has been developed for single piece
priority mail and EN 14508 for single piece non-priority mail.
This European standard includes specifications for the quality control and auditing of the
measurement system. In certain circumstances this European Standard allows a choice between
alternatives or deviations to be made subject to the approval of the regulator. This approval is only
necessary if the product or seNice is within the universal seNice obligation.
