<p>This document defines a process reference model for the domain of service management.</p>
<p>The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.</p>
<p>The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).</p>
Registration number (WIID)
55145
Scope
<p>This document defines a process reference model for the domain of service management.</p>
<p>The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.</p>
<p>The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).</p>
