<p>This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider. </p>
<p>This document:</p>
<p>— uses the set of indicators for process performance and process capability;</p>
<p>— helps to collect the objective evidence that enables an assessor to determine the process ratings;</p>
<p>— helps to assess the result of the process capability level;</p>
<p>— serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;</p>
<p>— is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;</p>
<p>— supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.</p>
Registration number (WIID)
76514
Scope
<p>This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider. </p>
<p>This document:</p>
<p>— uses the set of indicators for process performance and process capability;</p>
<p>— helps to collect the objective evidence that enables an assessor to determine the process ratings;</p>
<p>— helps to assess the result of the process capability level;</p>
<p>— serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;</p>
<p>— is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;</p>
<p>— supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.</p>
