<p>This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.</p>
<p>This document:</p>
<p>— covers IT enabled business processes that are outsourced;</p>
<p>— is applicable to the service provider;</p>
<p>— is applicable to all lifecycle processes of ITES-BPO;</p>
<p>— is not intended to cover IT services.</p>
<p>The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.</p>
Registration number (WIID)
89909
Scope
<p>This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.</p>
<p>This document:</p>
<p>— covers IT enabled business processes that are outsourced;</p>
<p>— is applicable to the service provider;</p>
<p>— is applicable to all lifecycle processes of ITES-BPO;</p>
<p>— is not intended to cover IT services.</p>
<p>The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.</p>
