ISO/TC 176/SC 3
| Project No. | ISO 10004:2012 |
|---|---|
| Title | <p>ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.</p> <p>ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.</p> |
| Registration number (WIID) | 56869 |
| Scope | <p>ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.</p> <p>ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.</p> |
| Status | Atcelts |
| ICS group | 03.120.10 |