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This Technical Specification will be an Implementation Guide for quality of service measurement. The reviewed Technical Report TR 15472 specified methods for measuring the transit time results of domestic and cross-border parcels, collected, processed and delivered by postal service providers. This quality of service indicator does not measure the postal operator’s overall performance in a way that provides direct comparison of postal service operators, and does not include other service performance indicators than those related to transit time. If a global transit time result is required then all items included in the calculation needs to have been scanned at all the location points within the pipeline. Consequently the scope of TR 15472 is not useful anymore given that - Reluctant implementation at national postal operators - only 4 countries implemented in Europe. - Not fully adapted to the goals of the customers, operators and regulatory authorities: only a TR (not a TS or EN), complexity of the communication about a document not fully open for any stakeholder, content inadequate and no implementation guide. - Missing functionalities for eCommerce. - New developments in parcel delivery such as B2B B2C market convergence, parcel operator vs. integrator (e.g. DHL, UPS, FedEx, GLS, DPD etc.) competition, and ICT Transport Management System implementations. - Not aligned with UPU’s M40 version 6 (M40-6). The scope of the Technical Specification is to develop: - incorporating UPU M40 - define calculation rules - describing set-up quality-of-service measurement - time lines: first draft WG september 2014, finalise 2015? The new interoperable standard could - speed-up information exchange, - ease consolidation of transport needs, parcel delivery and invoicing, - facilitate co-modal transport - reduce administrative and IT implementation costs Focus of for the development is: 1) Apply UPU's M40 standard process as a framework of tracking events which can consider the traditional domestic and cross-border parcel services , the eCommerce functionalities and new developments in parcel delivery 2) Improved Transit Time as a new quality of service indicator in order to improve reliability in the parcel flow with enhanced visibility. In order to make transit time comparable it is required that all relevant transition points (M40 tracking events) in the parcel flow are standardised and implemented across all the Postal Operators in Europe. 3) Traceability Track and Trace Information Requirements. The purpose of traceability is to report the arrival or departure of the parcel and recording the identification of the parcel, the location where observed, the time, and the status 4) Data need for Domestic parcel and cross-border parcel 5) Service Standard On-time performance of the end-to-end transit time is measured against the transit time target, the so called service standard, i.e. the number of working days within which the items should be delivered. The new Technical Specification will not specify what the service standard should be, so it may be specified by the regulator or legislation or may be chosen and published by the operator. 6) Implementation Scenarios The UPU’s M40-6 standard is considering a couple of scenarios that could be the basis for an implementation guideline as follows: - Scenario 1: exchange between two operators - Scenario 2: exchanges involving a transit operator - Scenario 3: exchanges involving two transit operators - Scenario 4: item cannot be delivered in planned country which becomes transit - Scenario 5: returned item - Scenario 6: returned item with a transit operator - Scenario 7: returned item with two transit operators 7) Quality Assurance Additionally some rules need to be accommodated and include quality assurance procedures should be applied through all phases and activities of the measurement system, including relevant parts of the process for tracking parcels.
Reģistrācijas numurs (WIID)
59150
Darbības sfēra
This Technical Specification will be an Implementation Guide for quality of service measurement. The reviewed Technical Report TR 15472 specified methods for measuring the transit time results of domestic and cross-border parcels, collected, processed and delivered by postal service providers. This quality of service indicator does not measure the postal operator’s overall performance in a way that provides direct comparison of postal service operators, and does not include other service performance indicators than those related to transit time. If a global transit time result is required then all items included in the calculation needs to have been scanned at all the location points within the pipeline. Consequently the scope of TR 15472 is not useful anymore given that - Reluctant implementation at national postal operators - only 4 countries implemented in Europe. - Not fully adapted to the goals of the customers, operators and regulatory authorities: only a TR (not a TS or EN), complexity of the communication about a document not fully open for any stakeholder, content inadequate and no implementation guide. - Missing functionalities for eCommerce. - New developments in parcel delivery such as B2B B2C market convergence, parcel operator vs. integrator (e.g. DHL, UPS, FedEx, GLS, DPD etc.) competition, and ICT Transport Management System implementations. - Not aligned with UPU’s M40 version 6 (M40-6). The scope of the Technical Specification is to develop: - incorporating UPU M40 - define calculation rules - describing set-up quality-of-service measurement - time lines: first draft WG september 2014, finalise 2015? The new interoperable standard could - speed-up information exchange, - ease consolidation of transport needs, parcel delivery and invoicing, - facilitate co-modal transport - reduce administrative and IT implementation costs Focus of for the development is: 1) Apply UPU's M40 standard process as a framework of tracking events which can consider the traditional domestic and cross-border parcel services , the eCommerce functionalities and new developments in parcel delivery 2) Improved Transit Time as a new quality of service indicator in order to improve reliability in the parcel flow with enhanced visibility. In order to make transit time comparable it is required that all relevant transition points (M40 tracking events) in the parcel flow are standardised and implemented across all the Postal Operators in Europe. 3) Traceability Track and Trace Information Requirements. The purpose of traceability is to report the arrival or departure of the parcel and recording the identification of the parcel, the location where observed, the time, and the status 4) Data need for Domestic parcel and cross-border parcel 5) Service Standard On-time performance of the end-to-end transit time is measured against the transit time target, the so called service standard, i.e. the number of working days within which the items should be delivered. The new Technical Specification will not specify what the service standard should be, so it may be specified by the regulator or legislation or may be chosen and published by the operator. 6) Implementation Scenarios The UPU’s M40-6 standard is considering a couple of scenarios that could be the basis for an implementation guideline as follows: - Scenario 1: exchange between two operators - Scenario 2: exchanges involving a transit operator - Scenario 3: exchanges involving two transit operators - Scenario 4: item cannot be delivered in planned country which becomes transit - Scenario 5: returned item - Scenario 6: returned item with a transit operator - Scenario 7: returned item with two transit operators 7) Quality Assurance Additionally some rules need to be accommodated and include quality assurance procedures should be applied through all phases and activities of the measurement system, including relevant parts of the process for tracking parcels.
