ISO/IEC JTC 1/SC 40
| Projekta Nr. | ISO/IEC 30105-1:2016 |
|---|---|
| Nosaukums | <p>ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:</p> <p>- covers IT-enabled business processes that are outsourced;</p> <p>- is not intended to address IT processes but includes references to them at key touchpoints for completeness;</p> <p>- is applicable to the service provider, not to the customer;</p> <p>- is applicable to all lifecycle processes of ITES-BPO;</p> <p>- serves as a process reference model for organizations providing ITES-BPO services.</p> |
| Reģistrācijas numurs (WIID) | 62705 |
| Darbības sfēra | <p>ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:</p> <p>- covers IT-enabled business processes that are outsourced;</p> <p>- is not intended to address IT processes but includes references to them at key touchpoints for completeness;</p> <p>- is applicable to the service provider, not to the customer;</p> <p>- is applicable to all lifecycle processes of ITES-BPO;</p> <p>- serves as a process reference model for organizations providing ITES-BPO services.</p> |
| Statuss | Atcelts |
| ICS grupa | 35.020 35.080 |