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<p>This document specifies a questionnaire to audit the performance of the processes specified by the process reference model in ISO 8000‑61.</p>
<p>NOTE 1 This questionnaire is applicable to all types of business process, technology, information system, data and data processing. This questionnaire can be used as part of a continuous improvement process.</p>
<p>The following are within the scope of this document:</p>
<p>— guiding principles for generating questions from the process outcomes specified by ISO 8000‑61;</p>
<p>— one or more questions for each outcome of every process in ISO 8000‑61;</p>
<p>— a measurement method based on a simple indicator and measurement scale for each question;</p>
<p>— guidance on how to present the results generated by the questionnaire.</p>
<p>NOTE 2 The questions and corresponding indicators in this document conform to the requirements of ISO 8000‑63.</p>
<p>The following is outside the scope of this document:</p>
<p>— defining how the questions relate to models of organizational process maturity.</p>
<p>NOTE 3 Such models define an overall scale by which to understand the degree to which an organization is performing effectively and efficiently.</p>
<p>EXAMPLE ISO 8000‑62 and ISO 8000‑64 [1]specify how to use maturity models with ISO 8000‑61.</p>
<p>[1] Under preparation.</p>
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<p>This document specifies a questionnaire to audit the performance of the processes specified by the process reference model in ISO 8000‑61.</p>
<p>NOTE 1 This questionnaire is applicable to all types of business process, technology, information system, data and data processing. This questionnaire can be used as part of a continuous improvement process.</p>
<p>The following are within the scope of this document:</p>
<p>— guiding principles for generating questions from the process outcomes specified by ISO 8000‑61;</p>
<p>— one or more questions for each outcome of every process in ISO 8000‑61;</p>
<p>— a measurement method based on a simple indicator and measurement scale for each question;</p>
<p>— guidance on how to present the results generated by the questionnaire.</p>
<p>NOTE 2 The questions and corresponding indicators in this document conform to the requirements of ISO 8000‑63.</p>
<p>The following is outside the scope of this document:</p>
<p>— defining how the questions relate to models of organizational process maturity.</p>
<p>NOTE 3 Such models define an overall scale by which to understand the degree to which an organization is performing effectively and efficiently.</p>
<p>EXAMPLE ISO 8000‑62 and ISO 8000‑64 [1]specify how to use maturity models with ISO 8000‑61.</p>
<p>[1] Under preparation.</p>
