ISO/TMBG
| Projekta Nr. | ISO 14452:2012 |
|---|---|
| Nosaukums | <p><b> </b></p> <p>This International Standard specifies the minimum requirements for billing of all consumption-based utility</p> <p>network services to domestic customers. It covers the processes required to produce the bill and to deal with</p> <p>issues that arise after the bill has been sent, as well as the content of the billing document or statement. This</p> <p>International Standard is applicable to utility network services that are unmetered, metered at the point of</p> <p>delivery or metered remotely (e.g. on the supplier's own premises), and it covers any unmetered or unmeasured</p> <p>charges appearing on the same bill as metered or measured charges, as well as flat rate charges.</p> <p>NOTE 1 Utility network services include electricity supply, water, sanitation, gas supply, district heating and</p> <p>communications.</p> <p>NOTE 2 The requirements given in this International Standard are also applicable to other consumers who are legally</p> <p>entitled to use the service provided by the supplier, except where in order to comply with privacy or data protection</p> <p>requirements, it is necessary for the supplier to obtain the authority of the registered customer before dealing with another</p> <p>consumer on billing matters.</p> <p>This International Standard does not cover pricing, except for a requirement to provide information to</p> <p>customers. It is only applicable to billing for consumption-based utility network services and it applies to all bills</p> <p>or statements for utility network services where there is an ongoing account relationship between the customer</p> <p>and the supplier, regardless of the payment method used.</p> <p>NOTE 3 This includes bills for metered consumption, bills where a formula is used to estimate consumption (e.g. water</p> <p>bills based on the number of persons per household or the size of the house), or where a flat rate fee is charged regardless</p> <p>of consumption (e.g. telephony or internet bills where the tariff allows unlimited usage). It also applies to prepayment</p> <p>customers, where a bill or account from the supplier is necessary to enable the customer to reconcile the amount paid</p> <p>in advance with the cost of consumption, or where the customer expects to receive a bill based on point of sale or other</p> <p>advertising (e.g. mobile telephony and energy metering) where codes, keys, electronic dongles or electronic cards are</p> <p>used to load and reload the service and to indicate what was purchased.</p> <p>NOTE 4 Services that are not billed [e.g. mobile telephony paid for by pre-purchased SIM (Subscriber Identity Module)</p> <p>cards that are unmetered] and services that are funded directly by the taxpayer without bills being issued are not covered</p> <p>by this International Standard.</p> <p>NOTE 5 Many of the key principles in this International Standard also apply to all forms of billing, and suppliers are</p> <p>therefore encouraged to adopt the relevant requirements in this International Standard for billing of other services.</p> |
| Reģistrācijas numurs (WIID) | 54775 |
| Darbības sfēra | <p><b> </b></p> <p>This International Standard specifies the minimum requirements for billing of all consumption-based utility</p> <p>network services to domestic customers. It covers the processes required to produce the bill and to deal with</p> <p>issues that arise after the bill has been sent, as well as the content of the billing document or statement. This</p> <p>International Standard is applicable to utility network services that are unmetered, metered at the point of</p> <p>delivery or metered remotely (e.g. on the supplier's own premises), and it covers any unmetered or unmeasured</p> <p>charges appearing on the same bill as metered or measured charges, as well as flat rate charges.</p> <p>NOTE 1 Utility network services include electricity supply, water, sanitation, gas supply, district heating and</p> <p>communications.</p> <p>NOTE 2 The requirements given in this International Standard are also applicable to other consumers who are legally</p> <p>entitled to use the service provided by the supplier, except where in order to comply with privacy or data protection</p> <p>requirements, it is necessary for the supplier to obtain the authority of the registered customer before dealing with another</p> <p>consumer on billing matters.</p> <p>This International Standard does not cover pricing, except for a requirement to provide information to</p> <p>customers. It is only applicable to billing for consumption-based utility network services and it applies to all bills</p> <p>or statements for utility network services where there is an ongoing account relationship between the customer</p> <p>and the supplier, regardless of the payment method used.</p> <p>NOTE 3 This includes bills for metered consumption, bills where a formula is used to estimate consumption (e.g. water</p> <p>bills based on the number of persons per household or the size of the house), or where a flat rate fee is charged regardless</p> <p>of consumption (e.g. telephony or internet bills where the tariff allows unlimited usage). It also applies to prepayment</p> <p>customers, where a bill or account from the supplier is necessary to enable the customer to reconcile the amount paid</p> <p>in advance with the cost of consumption, or where the customer expects to receive a bill based on point of sale or other</p> <p>advertising (e.g. mobile telephony and energy metering) where codes, keys, electronic dongles or electronic cards are</p> <p>used to load and reload the service and to indicate what was purchased.</p> <p>NOTE 4 Services that are not billed [e.g. mobile telephony paid for by pre-purchased SIM (Subscriber Identity Module)</p> <p>cards that are unmetered] and services that are funded directly by the taxpayer without bills being issued are not covered</p> <p>by this International Standard.</p> <p>NOTE 5 Many of the key principles in this International Standard also apply to all forms of billing, and suppliers are</p> <p>therefore encouraged to adopt the relevant requirements in this International Standard for billing of other services.</p> |
| Statuss | Standarts spēkā |
| ICS grupa | 03.080.30 35.240.99 |