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IT-enabled services / Business process outsourcing
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The role of WG 3 is to lead the development and maintenance of standards, guidance, tools, framework, best practices and other artefacts for the ITES-BPO industry and its customers. They include lean, overarching standards for all aspects of the ITES-BPO industry, including customers, and cover the entire ITES-BPO lifecycle, documents for capability and maturity determination, newer delivery methods, digital transformation practices, business process breakthroughs, and adoption of new technologies in various industry verticals.
